Clinic Coordinator- Fur Life Vet Albury

A part of the expanding Apiam Animal Health group of regional and rural veterinary clinics across Australia, Fur Life Vet Albury is committed to enriching the lives of animals, people and the communities where we live. 

Fur Life Vet Albury is a well-established, progressive and modern small animal veterinary clinic in the heart of Albury. We offer general veterinary services and surgical referrals for patients in the greater Albury region. We have a friendly team of vets and nurses with a mix of experience and skills who enjoy a collaborative work environment.
 
In line with our Vision “Healthy Animals and Happy People” we embrace a culture of diversity, equity, and inclusion. We care about creating an environment that promotes safety and wellbeing and where our people feel supported, respected and empowered.    

Albury is a vibrant regional city in NSW, on the banks of the Murray River. It offers all the benefits of a large regional centre along with the natural beauty of the country on your doorstep. Albury boasts a rich cultural and culinary scene, a fantastic outdoor lifestyle and a great community spirit which will allow you to live the kind of life you are looking for.

About the position:

We have an exciting opportunity for a Clinic Coordinator to join our team on a full-time basis. 

The Clinic Coordinator is responsible for providing high level leadership to achieve the operational and financial objectives of the clinic. This position works in partnership with the Clinical Lead and Apiam leadership team to develop and mentor team members to achieve high performance as well as implementing operational systems and procedures to optimise efficiency and patient care.  The Clinic Coordinator is also responsible for fostering a safe and collaborative workplace culture that encourages team members to develop and enhance their skills.   

Position holders will excel at building relationships with employees, clients and the broader community. 

• Coordinate the day-to-day operations of the veterinary practice.
• Manage the clinic admin, nursing and technician team and monitor quality of work produced.
• Provide leadership and support to all team members ensuring that performance and behavioural expectations are clear and aligned to Apiam standards of care. 
• Effectively manage employee relations issues including workplace conflict and performance issues in a timely manner. 
• Responsible for achievement of clinic financial objectives, which includes achievement of revenue targets and management of operating expenses. 
• Encourage the development and implementation of new ideas, processes, services and technologies which will improve efficiency, clinic image and customer value proposition. 
• Review performance data (sales, operating expenses) to monitor productivity and actively implement improvement initiatives. 
• Conduct regular development discussions providing feedback on performance and development and recognise and reward achievements. 
• Manage recruitment and onboarding activities to ensure that we have enough great people with great skills. 
• Support the implementation and optimisation of Practice Management and HR Software and Apps to deliver a positive experience for employees and clients. 

About you:

• You are an experienced practice manager or clinic coordinator.
• Bachelor’s degree in business or other relevant degree or qualification. Certificate IV in veterinary nursing or Veterinary Technician qualifications will all be considered.
• Minimum 5 years’ experience in team management in the health or veterinary industry or corporate setting. 
• Extensive leadership skills and experience. 

Key Selection Criteria:

• Demonstrate effective coaching and mentoring skills to drive individual and team effectiveness. 
• Possess strong commercial and business acumen with the ability to interpret financial information. 
• Ability to solve problems with varying complexity in a timely and appropriate manner. 
• Work collaboratively within and across teams and sites to deliver value. 
• Excellent leadership skills and passion for driving teams. 

Why you should apply:

We are offering a competitive salary package + Phone + Laptop

There are plenty of additional benefits that come with being part of the Apiam Animal Health family:

• 5 days paid volunteer leave 
• “Wellness Day” – An extra paid annual leave day! 
• Paid parental leave in addition to the government scheme 
• Various retail, travel, fitness and service discounts

As part of Apiam Animal Health, Australia’s largest rural and regional mixed and production animal veterinary group, we offer considerable opportunities for training, personal development and career progression.

To join our team, please apply here with your resume and cover letter. If you want to discuss the position, please reach out to corinne.warnick@apiam.com.au