Veterinary Receptionist- The Vet Practice

We are looking for a friendly, customer-focused and enthusiastic person to complement our team and provide front of house care to our clients and patients.

The Vet Practice is a veterinary practice and canine rehabilitation facility in Whittlesea on the northern outskirts of Melbourne with a great team and great facilities. We believe in providing outstanding patient care and believe in a holistic approach to caring for our patients.

As part of the Apiam Animal Health group of regional and rural veterinary clinics across Australia, The Vet Practice is a fantastic veterinary clinic that prides itself on having a great relationship with clients, customer satisfaction and going above and beyond in patient care.   

The Position:

• Providing outstanding customer service over the phone and face-to-face.  
• Welcoming clients and their pets to the clinic.  
• Managing appointments for clinical staff.  
• Liaising with vets and vet nurses to ensure efficient daily scheduling.  
• Processing invoices and payments.  
• Ensuring a neat and tidy presentation of the reception and waiting areas.  

To be successful:

• Previous reception or customer service experience is preferred but not essential as we are willing to train the right person.
• Animal care knowledge is advantageous. 
• Must genuinely love helping people and have a mature approach for tricky conversations! 
• Ability to multi-task with excellent time management skills.   
• Excellent team player and communicate well with clients, your colleagues and managers.  

Why you should apply:  

• Casual position with flexibility around work times
• Paid volunteer leave, maternity leave and Apiam Reward Day (extra day of annual leave!)  
• Discounts from various retail, travel, fitness and health providers.  
• Everyone on our team is highly valued we take pride in having a positive and friendly clinic culture.  
• Work life balance and mental health taken seriously, we have our own Mental Health First Aid Officer and an excellent Employee Assistance Program.  
• Opportunities for further career development within an industry leading organisation.  

If this opportunity excites you and you would like to be part of a progressive team apply now with your resume and cover letter!