Clinic Coordinator – Gippsland Veterinary Hospital

About Us

Gippsland Veterinary Clinic is a long-established, multi-site practice comprising our main hospital in Maffra, the Sale Vet Centre, and the purpose-built Gippsland Equine Hospital. We are proud to serve a diverse and loyal client base, including progressive dairy and beef farmers, as well as a growing population of dedicated equine and small animal owners who trust us with the care of their animals.

• Maffra Hospital: An impressive facility featuring four consult rooms, a dedicated dentistry suite, advanced imaging (including CT), a large surgical theatre and treatment area, plus hydrotherapy and rehabilitation services.
• Sale Vet Centre: Recently relocated to spacious new premises, offering a wide range of veterinary services to the local community.
• Gippsland Equine Hospital: Purpose-built surgery facilities for both emergency and elective equine procedures.

Our clinics are equipped with high-quality diagnostic and treatment equipment, enabling us to manage most cases in-house thanks to the extensive experience of our veterinary team. We refer very little, ensuring continuity of care for our clients and their animals.

More information about our clinic here: https://www.facebook.com/gippslandvethospital

About the Position

We are seeking a full-time Clinic Coordinator / Business Manager to lead and manage the entire business unit across our Gippsland sites. This is a senior leadership role responsible for the operational and financial performance of the clinics, working closely with clinical leads and business partners to drive excellence in service delivery and team culture.

Key Responsibilities:

• Provide leadership, coaching, and support to all team members, ensuring performance and behavioural expectations align with our strategic objectives.
• Oversee all aspects of business operations, including financial management, achievement of revenue targets, and control of operating expenses.
• Foster a collaborative, safe, and high-performing workplace culture.
• Drive the implementation of new ideas, processes, and technologies to improve efficiency, clinic image, and customer value.
• Monitor and review performance data to identify opportunities for improvement.
• Manage recruitment, onboarding, and ongoing development of staff.
• Support the use and optimisation of practice management and HR systems to enhance the employee and client experience.

About You

• Proven experience in business or practice management, ideally within a veterinary or healthcare setting, but strong applicants from other industries are encouraged to apply.
• Minimum 5 years’ experience in team management, rostering, and customer service.
• Strong commercial and business acumen, with the ability to interpret financial information and drive business outcomes.
• Excellent communication, leadership, coaching, and mentoring skills.
• Competent with MS Office and business management software.

Why Join Us?

• Opportunity to lead a large, respected veterinary business with significant scope for impact and career progression.
• Support from an industry-leading organisation with a strong focus on professional development and staff wellbeing.
• Competitive salary of $75,000-$90,000/annum, laptop and phone provided, and a range of employee benefits including paid volunteer leave and discounts from retail, travel, fitness, and health providers.
• Work-life balance and mental health taken seriously, with access to an Employee Assistance Program and dedicated support resources.

Apply with your resume and cover letter or reach out to corinne.warnick@apiam.com.au if you have any questions about the role